At Cultural Care Au Pair, our priority is to provide the highest quality experience for our host families and au pairs. Since our program began over 20 years ago, we have found
that the feedback provided by our program participants has been instrumental in allowing us to become the largest of the U.S. government-approved au pair sponsors as well as
a leader in the au pair program community.
In a continued commitment to gathering feedback in a more systematic way, we created an extensive customer satisfaction survey which was launched in the spring of 2008.
Developed in partnership with Discovery Surveys, Inc., this survey seeks to understand the host family perspective on being a part of the Cultural Care program from how they feel
about our printed materials to how they rate the quality of care they receive from their au pair. Our families embraced this new way to share their opinions, and their comments,
positive or negative, continue to help us shape the future of our program and enhance the experience of our participants. The results have been incredibly insightful and we look
forward to launching this survey each Spring and Fall of every year and developing ways to respond to the growing and changing needs of Cultural Care host families.
Please take a moment to review some of the results of our first four customer satisfaction surveys. We think the results speak for themselves.
Key:
| Spring 2008 (participation rate of active host families: 38%) |
Fall 2008 (participation rate of active host families: 39%) |
Spring 2009 (participation rate of active host families: 45%) |
Fall 2009 (participation rate of active host families: 52%) |
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We could not make a better choice with Steffi. The love, care and attention she gives to our children can only be compared to the love,
care and attention that we provide as parents. I feel 100% confident and comfortable that our children are receiving excellent care
during the day as well a being loved and nurtured.
— The Luciano Family in CT
We are thrilled with our au pair and are extremely happy with the screening and training process.
— The Edwards Family in MD
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Our current au pair is a true gem and we are deeply saddened to see her go! She has been instrumental to the growth of our little
boy and has become a part of our immediate and extended family.
— The Willis Family in NH
Our au pair is excellent. She is creative and innovative with my 22-month-old twins. She will be greatly missed when she leaves and
definitely a hard act to follow.
— The Ajala Family in SC
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Jenny Berryman Horne is extremely knowledgeable, responsive, and creative in developing great outings for the au pairs. She is always
available to answer questions or brainstorm new ideas that will assist in the development of our local host family group and au pair commmunity.
— The Austin Family in MA
Michaela Lowery goes above and beyond. She truly loves her job and servicing her families and her au pairs. She is a true professional and a
wonderful person.
— The Perez Family in FL
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Rebecca is really dedicated to her job. She gives us great care and it's obvious the commitment she has to our host family as well as to our au
pair. She has gone above and beyond her call of duty on many occasions.
— The Johnson Family in PA
Judie Bernstein is an outstanding resource and really works to make the program as good as it can be. Our experiences with her have always
been professionally satisfying and personally very enjoyable.
— The Brown Family in OH
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My husband and I were only casually looking into the au pair route, however, after just a few talks with local coordinators we were sold on
the idea. We were prepared to receive an au pair into our home, and given tons of support through online, written material, and access to
the local coordinator.
— The Steinhebel Family in WA
Felicia, our au pair, has been great. And the advice and handbook makes communication much easier and helps with our scheduling.
— The McGeary Family in NY
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Cultural Care has many more resources now and much more information on InfoSource regarding the au pair insurance, driving, etc.
— The Holder Family in CA
I received a lot of valuable support from the Cultural Care Au Pair office when trying to match with my current au pair. The individualized
attention that your company devotes to matching families with au pairs is the distinguishing factor that made me choose your company over others.
— The Yurk Family in PA
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Cultural Care has a very impressive call center response. And the overseas connection service is fabulous.
— The Conner Family in MA
I am impressed by Cultural Care's rapid and personal service. For example, I had a question about my au pair's education requirements and
her ability to extend. Kamila and Dinesh on the Extension Team answered my questions within the day. They helped resolve our issue AND
completed our extension renewal. Wow!
— The Debley Family in WA
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My initial contact with Cultural Care was amazing. We were with another au pair agency but I called Cultural Care for some visa advice for my
au pair because my agency did not provide me with thorough answers. Even though I was not a Cultural Care host family, your Account Service
Representative was exceptional. This level of service convinced me to switch agencies and I have been incredibly pleased thus far.
— The Kipershtein Family in IL
I liked how the Placement Manager really listened to our needs to find the right fit for our family.
— The Kellenbenz in GA
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We initially selected Cultural Care without any real understanding of the differences between au pair agencies. But after being with Cultural Care
for the last 2+ years and learning more about how other agencies operate, I would select Cultural Care again in a heartbeat. The support
they offer for the families and au pairs is the best.
— The Weeth Family in NJ
We LOVE the program. It has enriched our lives in ways we never bargained for. When our kids grow up, they will have friends all over the world.
— The Hosmer Family in NH
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We switched from another agency because we did not like their matching process. The selection process at Cultural Care Au Pair has worked much better for us.
— The Chadwell Family in AZ
We previously used another au pair company and were not very satisfied. The difference with Cultural Care is astounding, and we are so pleased to be in
an area that Cultural Care services. We'd never use another agency.
— The Nelson Family in VA
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I talk to anyone who will listen about how wonderful Cultural Care is as a childcare option. We are 100% satisfied! Keep up the great work!
— The Wilson Family in VA
We have had four exceptional au pairs and I recommend Cultural Care Au Pair enthusiastically to other families.
— The Short Family in IN
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We are in our fifth year as a host family and just signed up to extend with our current au pair. We have thoroughly enjoyed our experience with
Cultural Care and recommend the program to anyone who asks. Particularly, the Albany LCC team is great and very easy to work with.
— The O'Connor Family in NY
We have recommended Cultural Care Au Pair to over five additional families over the years!
— The Mann Family in NC
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